Starting a security company is just a matter of paying a license fee, holding a security qualification and having two people give you a reference. This is about the level required and a person can set up a security company. Think about this when you decide to use a security company to provide you with security guards to protect your valuable assets and employees. Who is the security company owner and what proof have they provided of their ability to protect your valuables. How much practical experience have they had in preparing and organising the security procedures and methods to protect you? What guarantee do you have if some of your valuable information, assets, or employees are injured because their security failed as promised?
Security company checking
To manage the risks to your business better you will need to do a little research before you decide to contract a security company to protect your business. I know of very few clients that actually do a check of the security company and just assume that they know what they are doing because they say they do. I have often been tasked to fix up the mistakes made by selecting the wrong security company after they have cost the client thousands of dollars due to service failures.Have a look at Active Security Enterprises for more info on this.
When you start looking for a security company in Melbourne I recommend that you ask for their company brochure and material. I know that it is just advertising material and someone in marketing put it together, but consider this: if they make statements of guarantees or claims of ability you could possibly have enough evidence weight if you needed to pursue a court case. More importantly it is difficult for their managers to argue with you when you ask that they do what they say in the brochure.
Security companies all have different reputations
Make the effort to call several of their clients that are similar to you in security needs and ask if the security company has failed their service agreements and what they did about it when it was reported to them. Do an Internet check using the names of the security company owners and the name of the security company to see if anything comes up in the news that shows lack of professionalism or integrity. Security companies that get fined or caught doing the wrong thing may change their business name to avoid anyone else finding out about their lack of integrity.
Make sure you check the Industrial Relations court listings to see if they have a history of unfair termination or failing to pay security guards the correct wages. Some of the smaller security companies can offer you lower prices for the security service because they are not paying the security guards correctly or taking other short cuts in areas of compliance. This causes a high turnover and low morale in your security guards that means they will not be focused on protecting you.
Security managers need to show you their experience
It takes years of experience working in the security industry across a wide range of client service contracts to build practical knowledge of effective solutions to your business risks. There is nothing wrong with requesting that the manager suggesting the security systems to protect you prove their experience and qualifications just like it was an interview. You are putting a lot of trust in their hands, so make them earn it.
Good security and risk managers should have
-Certificate IV Security and Risk management as a minimum
-Certificate III Security Operations so they know what the guards need to know
-Should have at least two years security experience working as a guard in a business very similar to yours so they know the exact requirements you need and have practical experience
-Should have at least five years working in the security industry
-Provide samples of their risk assessment audits and reports to justify why they recommend particular security procedures of systems to you